1. THE CONTRACT

The contract for a short term will be between Milldale Cottage Company (referred to as “Milldale Cottage Company, Property or We”) and the person making the booking and all members of the party who are part of the booking (referred to as “the Customer or You or Your”) in the following booking conditions. UK Law will govern the Contract. The contract hire is not effective until We have processed the deposit. The contract will be subject to these booking conditions, and must be complied with. The lead Guest must be at least 18 years of age at the time of booking and prior to arrival.

2. BOOKING

Bookings are confirmed on receipt of the deposit of 25% of the booking cost. The balance of the booking will be due for payment six (6) weeks before the start of the booking. If a booking is made less than 6 weeks before the start of the holiday please send the full rental charges at the time of booking, having first checked that the Property of your choice can be reserved for you.
Failure to pay the balance of rental charges, or failure to allow the Milldale Cottage Company to take the balance by credit card by the due date (40 days prior to arrival), will result in the Milldale Cottage Company treating the Property as available for re-booking. No reminders are sent out.

3. CANCELLATION

Cancellations must be notified to and received by us in writing preferably by email and once received we will confirm the cancellation request.

a) In the event of a National Lockdown or either the cottage location or the address supplied on the booking form being placed in a Tier that has a “Do Not Travel” Government Directive, you will be refunded in full. This does not include Guests becoming unwell from Covid 19 (or any other illness) requiring to self isolate/quarantine or a Track & Trace alert preventing travel.

b) Cancellation by us for reasons beyond our control (“Force Majeure”)

If your booking has to be cancelled because Milldale Cottage Company has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to: (a) acts of God, flood, drought, earthquake or natural disaster; (b) epidemic or pandemic; (c) terrorist attack, civil war, civil commotion or riots, war, threat of a preparation of war, armed conflict, imposition of sanctions, embargo, or breaking of diplomatic relations; (d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (f) collapse of buildings, fire, explosion or accident; (g) non performance by our suppliers or contractors; and (h) failure of utility service, and the period of closure covers your booking. You will be refunded in full.

c) Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and stay at the properties of the Milldale Cottage Company.

This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless We re-let the property. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.

d) We offer Flexible Cancellation which removes the stress and worry from booking your holiday. Bookings cancelled up to 21 days before check-in date, you will receive a refund of 75% of the costs you have paid. Cancellations made less than 21 days prior to the check-in date will not be eligible for a refund unless we are able to re-let the dates, in which case we will refund you up to 100% or part of the costs you have paid, depending on the value of the replacement booking.

On receipt of a cancellation the above paragraph details the amount that the customer remains liable for at that point in time. Milldale Cottage Company will use reasonable endeavours to obtain a replacement booking. In the event that Milldale Cottage Company is successful in obtaining a replacement booking, Milldale Cottage Company will refund to the customer the total amount for the booking less the difference in price between the Customers’ booking and the replacement booking if one is made.

For example: A £1000 booking, fully paid, cancelled and re-let for £900, means the original Customer will be refunded as follows, £1000 – £900 replacement booking = Refund to original Customer of £900.

e) It is the responsibility of the Customer to acquire suitable travel insurance for themselves and their party to cover the booking. Milldale Cottage Company strongly recommends that the Customer acquires suitable insurance to cover circumstances beyond the Customers’ control such as, but not limited to, jury duty, incarceration, change in personal or work circumstances, military service, illness – including Covid and shielding, family emergencies and travel delays.

Covid is also now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.

4. THIRD-PARTY SUPPLIERS

a) If you want to use the services of a third-party supplier (i.e. Chef etc.) whist staying at the properties of Milldale Cottage Company You must ask and receive written permission to do so. This may be for a chef, beauty treatments etc.

b) Milldale Cottage Company would need to see the third-party supplier’s public liability insurance, and any other related/required certification. Milldale Cottage Company will then seek approval from Milldale Cottage Company insurers to allow third-party activity to take place.

c) If all insurances and certification are satisfactory to Milldale Cottage Company and our insurers, permission to invite these suppliers to Milldale Cottage Company properties will not unreasonably withhold.

d) Milldale Cottage Company does not accept liability for the activities of these third-party suppliers. If you bring a third-party supplier to Milldale Cottage Company without consent, we reserve the right to ask them to leave.

5. PERIOD OF HIRE

You should not arrive before arrive before 4pm on the commencement date, and leave by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

6. NUMBER OF PERSONS USING THE PROPERTY

Under no circumstances may more than the maximum number of persons stated on the website occupy the property. We reserve the right to refuse admittance if this condition is not observed. If you wish to invite additional visitors to visit you in your cottage during your stay, please ask us. We will try to accommodate this, but we need to comply with the maximum site occupancy limits, our insurance cover.